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MethodOps builds a virtual receptionist service tailored specifically for Australian trade businesses — plumbers, electricians, HVAC technicians, landscapers and other field service operators who spend their days on the tools and simply can't get to the phone every time it rings.
When you're up a ladder, under a house, or on a roof, every missed call is a potential job walking straight to your competitor. Our virtual receptionist answers every single call in under three seconds, day or night, weekends and public holidays included. It qualifies the lead, captures the job details, books the appointment straight into your calendar, and sends the customer an instant SMS confirmation — all while you keep working.
The product is built and maintained by a small team based in Australia who have spent years working alongside trades businesses. We saw first-hand how much revenue was being lost to missed calls and slow follow-up, and we knew there had to be a better way than hiring a full-time receptionist or relying on voicemail. MethodOps is that better way — a reliable, always-on front of house that costs a fraction of a human hire and never misses a beat.
Today, hundreds of trade businesses across Australia rely on MethodOps to answer their calls, recover missed leads, and book more work — to the tune of over $12 million in revenue recovered for our customers so far. We're proud to build something that genuinely helps hard-working tradies grow their businesses without changing how they work.
Every feature is designed around how plumbers, electricians, HVAC techs and landscapers actually work day to day.
From Sydney to Perth, we understand the local market, the lingo, and the expectations of Australian customers.
Your calls are answered 24/7 with a natural-sounding voice that never calls in sick, takes a lunch break, or goes home at 5pm.